Answers before hiring

Leasing Investigation FAQs

What the service includes, what each person delivers, what we investigate, what we cannot promise and how we protect the file.

$5,800 MXNVAT included1 fileTenant + guarantor + propertyPrivate accountReport available online
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Frequently asked questions

Hiring and payment

01What exactly does the $5,000 plus VAT package include?

It includes the coordination of a file, separate receipt of information from the tenant and the guarantor, documentary review, relevant consultations in available sources, analysis of the property offered as collateral and publication of an integrated report in the client's private account. The total to pay is $5,800 MXN and it is not a subscription.

02Who contracts the service and who delivers the documents?

The client who evaluates the operation contracts and pays. Then identify the tenant and the guarantor by name and email. Each participant receives a private link to directly provide their data, consent and files; the client does not need to collect or maintain copies.

03Is the payment a one-time payment or will there be recurring charges?

It is a one-time payment of $5,800 MXN for one file. ZLI does not activate memberships, renewals or automatic recurring charges with this contract.

04How do I know the payment is secure?

Card capture occurs at Wix checkout with Stripe as the connected provider. ZLI does not receive or store the full card number, security code or credentials. Before paying you can open the security, privacy, terms and contact links within the checkout itself.

05Can I request an invoice?

Sí. El servicio es prestado por Christian Zarur Elias, RFC ZAEC0012191V1, bajo el régimen fiscal indicado en el comprobante correspondiente. Para facturación o aclaraciones escribe a contacto@zarurls.com con los datos fiscales y el número de orden.

06Can I cancel the investigation?

Puedes solicitar la cancelación por escrito a contacto@zarurls.com. Si la investigación todavía no ha comenzado, se devuelve el importe recibido. Una vez iniciado el trabajo, se determina el reembolso de la parte no ejecutada; si el informe ya fue concluido y publicado, no hay devolución salvo incumplimiento atribuible a ZLI o un derecho previsto por la ley.

02

Frequently asked questions

Documents and process

01Do I have to gather the documents of the tenant and the guarantor?

No. After payment you only share the basic data of the operation and the parties' emails. Zarur Legal Intel generates private links so that each participant can directly deliver their information, consent and files.

02What must the tenant deliver?

Name, email, telephone number, current address, activity or occupation, seniority, approximate monthly income and how to prove it. Attach valid official identification on both sides, proof of recent address, three proofs of activity or income and, where applicable, a rental reference.

03What must the guarantor deliver?

Identity and contact information, address, relationship with the tenant and explanation of how it will support the obligations. Attach official identification, proof of address and documentation of the property offered as guarantee.

04What documents are requested for the property as collateral?

Complete address, name of the owner, complete deed or title, registration data or real folio and, if they exist, property, water, recent registration certificate and data on co-owners. The availability of records and consultations changes depending on the federal entity.

05What file formats and sizes are accepted?

PDF, JPG, PNG or WebP, with a maximum of 10 MB per file, 12 files per participant and 60 MB per submission. The files must be legible, complete and correspond to the person who provided them or have authorization to deliver them.

06When does the investigation formally begin?

The file is opened after validating the payment. The investigation begins when the tenant and the guarantor have completed their forms, consents and essential documents, and ZLI confirms that the file is sufficient to begin.

07How long does the investigation take?

The deadline depends on the completeness of the file, the quality of the documents and the availability of relevant sources. ZLI confirms the scope and estimated date once the file has been validated; No deadline is promised before knowing those conditions.

08What happens if a document is missing or an image is illegible?

The file is marked as pending and correction is requested from the corresponding party. Delivery time does not begin while essential elements are missing. ZLI may continue with a limited scope only if the client agrees and the report expressly identifies the absence.

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Frequently asked questions

Investigation and report

01What does ZLI investigate?

Reviews identity and documentary consistency, accredited economic capacity, authorized references, relevant public records and the documentation and available registry status of the property. Each consultation is limited to the purpose of evaluating a leasing transaction.

02Does ZLI review the Credit Bureau?

A credit reporting agency report is not consulted or promised outside of the legally applicable assumptions, authorizations and mechanisms. Legal and documentary investigation should not be presented as a substitute for a credit history.

03Does ZLI check criminal records or reserved bases?

There is no access to reserved, filtered or illegal databases. Criminal information has special restrictions and ZLI does not replace official records issued by authorities under their own requirements.

04Does a lawsuit mean the person defaulted?

No. A lawsuit contains claims and does not by itself amount to a judgment, liability or proven breach. If a relevant record appears, its type, status, and available context are described without turning a match into an automatic conclusion.

05How do you avoid confusing people with the same name?

Location, dates, activity and other legitimate identifiers are compared. If the source does not allow confirmation of the identity, the finding is reported as a possible match or excluded; never as a definitively attributed fact.

06What does it mean that there are no findings?

It only means that no findings were located in the sources, jurisdictions and date reviewed. It does not guarantee that other information does not exist, that all sources are current, or that future conduct is free of risk.

07Does the deed show that the property has no liens?

No. The deed certifies an act or antecedent, but the registration situation may have changed. To know it with greater certainty, a recent certificate issued by the competent registry may be required, the availability and cost of which vary by entity.

08Does ZLI approve or reject the tenant or guarantor?

No. The report organizes facts, inconsistencies, sources, level of confirmation and limits. The final decision corresponds to the client, it must consider the entire context and cannot be based on discriminatory reasons or information unrelated to the purpose.

09Does the report guarantee payment of rent or recovery of the property?

No. No investigation can guarantee future conduct, continued solvency, contractual compliance, recoverability or judicial outcome. The value of the report is to improve the information available before deciding.

10How do I receive the report?

The customer logs into their private account and checks the published version. The report separates tenant, guarantor and property offered as collateral, and identifies findings, sources, cutoff date, limits and points that should be clarified.

04

Frequently asked questions

Privacy and security

01Why does each person receive a different link?

So that each participant can provide their own information without sharing documents with the other parties. The links are personal, they expire and become unusable after valid submission in accordance with the file configuration.

02What consent is requested?

Each participant confirms the authenticity and authority to provide the files, declares that they have read the privacy notice and grants express consent for the processing of financial and property-related data necessary for the investigation.

03How are documents protected?

The portal validates type and size, encrypts files before storing them, restricts access by role, and protects private paths by session. No system can promise zero risk, so minimization, limited conservation, and response procedures also apply.

04Who can consult the report?

The client linked to the file and the authorized personnel who need to intervene to provide, review or manage the service. Access to the account is individual and should not be shared.

05Can I correct my data or exercise ARCO rights?

Sí. La persona titular puede solicitar acceso, rectificación, cancelación u oposición conforme al aviso de privacidad. Debe escribir a contacto@zarurls.com e incluir los elementos necesarios para acreditar identidad y localizar la información.

06Does ZLI sell or reuse documents for advertising?

No. The documents and data in the file are processed to manage the request, verify information, prepare and deliver the report, respond to clarifications and fulfill obligations. They are not sold or used for advertising other than the reported purposes.

Clear scope

Investigation informs; does not guarantee future conduct.

The report reflects documents and sources available up to a cutoff date. It does not replace legal advice to draft the contract nor does it decide for the client.

Consult terms and limitations →

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